How long does a Trade Assurance refund take? It depends on how the dispute goes. Learn the timeline by scenario — from 5 days for quick wins to 40+ days for contested cases — and what you can do to speed things up.
Opening a dispute on Alibaba is a formal process with strict rules and tight deadlines. Learn the step-by-step process, what evidence you need, the timeline, and the common mistakes that sink otherwise valid cases.
If your goods are damaged in transit, who pays? It depends on your shipping terms. Under FOB (the default for most Alibaba orders), the risk is yours once the cargo is on board the ship. Here is what you need to know about incoterms, freight insurance, and how to file a claim.
If you're used to shopping on Amazon, the expectation is simple: if you don't like it, you return it, no questions asked. Amazon's return policy is famously generous, and most B2C shoppers have come t
You open the box from your first Alibaba order with excitement, and then your stomach drops. The products look like the photos, but something is off. The logo is slightly wrong. The material feels che
If you're an Amazon seller sourcing from China, the question comes up almost immediately: can I just ship my order straight from the factory to the FBA warehouse? The idea sounds perfect — skip the mi
If you've ordered from Alibaba, you've probably experienced it: the supplier says two weeks, then three, then four, and suddenly you're looking at an empty shelf and a deadline that's already passed.
It's the worst email you can get as an importer. A notification from your freight forwarder or courier: your shipment has been held by customs. Or worse, seized. Your first thought is panic. Did I los
In international shipping, there's one document that matters more than any other, and most new importers don't really understand it: the bill of lading. You'll hear it mentioned in quotes, in contract
If you've ever gotten a customs bill that was higher than you expected, chances are the HS code had something to do with it. The HS code is the single most important number in international trade that